Clients always ask me, "Where should we start?", "How detailed should we be making this value stream map?", and "How do we know we're looking in the right place?"

These are excellent questions.

When we're trying to collect data about... (More)

During my weekend reading, I stumbled on the concept Chesterton's Fence (TL;DR: Don't try to change something until you understand the contributing factors to the current state) and it struck a chord with me. It was one of... (More)