Helen Beal and I had a great conversation a little while back on outcomes, measurement, and continuous improvement that you'll enjoy if you're the type of person that always strives for better.

Inspired by C.E. Knoeppel over 100 years ago:
“Without a knowledge of what your work is really costing you, you are in no position to say to what extent your real costs vary from what your work should cost you. You have no gauge on performance. Further, because you don’t employ time-study methods and have no definite tasks, you have no means of knowing what performance should be. Consequently, lacking standards and with no provision for measuring attainment, you can readily see that is a case of flying blindly.”